A program, not a visit
Estate care begins with a property profile: finishes, preferred products, priority rooms, no-touch zones, pets, access protocol, and household preferences. That document governs every subsequent visit.
From there, the service includes a defined recurring scope, rotating detail work, quality verification, and scheduled seasonal deep detail — plus event preparation and recovery when the residence entertains.
Why documentation matters
The common failure in high-end service is knowledge held in one person's memory. When that person is unavailable, the standard collapses. Written protocols make consistency a system rather than a personality.